At UG300, we believe that gaming is entertainment — and entertainment should never come at the cost of your wellbeing or financial security. This page outlines our commitment to responsible gambling, the tools available to every member, and how to access support if you or someone you care about needs it.
UG300 is strictly a platform for adults aged 21 and above. If you are under 21, please leave this site immediately.
Responsible gambling is not simply a policy we publish to satisfy requirements — it is a genuine operating principle that shapes how UG300 designs its platform, trains its support team, and monitors member activity.
The foundation of responsible gambling at UG300 rests on three pillars: awareness — giving members the information they need to make informed choices; control — providing practical tools that let members manage their own activity; and support — ensuring that members who develop problems have clear, accessible paths to help.
We recognise that for a small percentage of players, gambling can become a problem regardless of intent. UG300 takes that reality seriously. Our team monitors behavioural indicators, our systems flag unusual patterns, and our support staff are trained to respond with empathy and practical guidance — not just a standard script.
Every tool listed below is available free of charge to all UG300 members. Access them anytime from your account dashboard or by contacting our support team via Live Chat.
Set a maximum deposit amount per day, week, or month. Once your chosen limit is reached, no further deposits can be made until the period resets. Reducing an existing limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it applies.
Define the maximum amount you are comfortable losing within a set period. Once your loss limit is hit, all wagering activity pauses until the limit period renews. This tool is particularly useful if you find it difficult to stop once you have started losing.
Set a maximum session duration. When your time limit is reached, you will be automatically logged out and shown a brief responsible gambling message. You can also set voluntary session reminders that ping you at regular intervals while you are playing.
Enable in-session pop-up notifications that remind you how long you have been playing, how much you have wagered, and your current net position. Reality checks interrupt the immersion of a session and give you a moment to decide whether to continue or step away.
Take a short break from UG300 — for 24 hours, 48 hours, 7 days, 30 days, or a custom period of your choosing. During a cooling-off period your account is suspended from wagering activity but remains accessible for other functions such as viewing your transaction history.
Request a longer-term or permanent self-exclusion from UG300. This is the strongest intervention available. Once activated, your account is locked and you cannot register a new account during the exclusion period. Self-exclusion requests are processed within 24 hours and cannot be reversed until the minimum exclusion period has passed.
Problem gambling does not always look dramatic. It often develops gradually. If several of these patterns sound familiar — in your own behaviour or someone you know — it may be time to seek support.
Spending more money on gambling than you originally intended — or consistently exceeding your own limits.
Chasing losses — continuing to gamble to try to win back money that has already been lost.
Thinking about gambling frequently — planning your next session, calculating odds, or replaying past bets in your mind when you should be focused on other things.
Gambling with money intended for essential expenses — rent, groceries, bills, education, or healthcare.
Hiding your gambling activity from family, friends, or colleagues — lying about how often you play or how much you spend.
Feeling restless, irritable, or anxious when you are not gambling — experiencing withdrawal-like symptoms when unable to play.
Borrowing money, selling possessions, or taking on debt specifically to fund gambling activity.
Neglecting relationships, work responsibilities, or personal health — because gambling is consuming too much time or mental energy.
Feeling unable to stop even when you want to — making repeated unsuccessful attempts to cut back or quit gambling.
The questions on the right are adapted from established responsible gambling self-assessment frameworks. They are intended to prompt honest reflection — not to diagnose or judge.
If you answer "Yes" to three or more of these questions, we encourage you to reach out to a support organisation or contact the UG300 responsible gambling team. You do not need to be in crisis to ask for help.
All UG300 members can request a self-exclusion or account limit adjustment at any time — simply contact our Live Chat support and our team will assist you without judgement.
If three or more of these questions resonate with you, please consider reaching out to one of the support organisations listed below, or contact UG300 support to discuss account limit or self-exclusion options.
Self-exclusion is the most powerful responsible gambling tool UG300 offers. It is designed for members who feel they need to step away from the platform for an extended period. It is not a sign of weakness — it is a sign of self-awareness and courage.
Once self-exclusion is active, your account is locked. You will not be able to log in, deposit, or place wagers. UG300 will also suppress any marketing communications to your registered contact details during the exclusion period.
Available exclusion periods: 30 days, 3 months, 6 months, 1 year, 5 years, or permanent. Permanent self-exclusion cannot be reversed. All other periods can only be lifted after the full exclusion duration has elapsed and a mandatory 7-day reflection period has passed.
Reach out to our 24/7 support team via Live Chat (available on every page of the Platform) or send an email to [email protected]. You can also initiate this directly from your Account Settings under "Responsible Gambling".
Tell the support agent that you wish to request self-exclusion and specify your desired exclusion period. No reason is required — the request will be processed regardless. Your account will not be charged any fee for self-exclusion.
The support team will verify your identity to ensure the exclusion is applied to the correct account. This typically involves confirming your registered email address and date of birth. This step protects against unauthorised exclusion requests.
Your self-exclusion will be activated within 24 hours of confirmation. You will receive an email to your registered address confirming the exclusion period and its end date (where applicable). Any pending withdrawals of real-money balance will be processed normally before the account is locked.
We strongly encourage you to also contact one of the external support organisations listed below during your exclusion period. UG300's self-exclusion is an important step — pairing it with professional counselling or a support community significantly improves outcomes.
If you or someone you know needs professional support for gambling-related concerns, the following organisations provide free, confidential assistance. UG300 encourages all members to be aware of these resources.
Talian Kasih is a Malaysian government helpline operated under the Ministry of Women, Family and Community Development. It provides free counselling and crisis support services, including issues related to gambling addiction, financial distress, and family problems arising from problem gambling.
Available 24 hours a day, 7 days a week. Bahasa Melayu and English supported.
GamCare is a leading international provider of information, advice, and support for anyone affected by gambling harms. Their online resources, self-help tools, and counselling programmes are accessible globally and offer structured support for problem gamblers and their families in English.
Free online chat support and self-help programmes available internationally.
Befrienders KL provides emotional support to individuals who are distressed, despairing, or experiencing crisis — including those dealing with the stress and anxiety associated with financial hardship caused by problem gambling. Their trained volunteers offer a listening ear without judgement.
Available daily from 8am to 10pm. Kuala Lumpur–based with national reach.
Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. Meetings are held in cities across Malaysia including Kuala Lumpur and Penang, as well as online internationally.
Free peer support. In-person and online meetings available globally.
The Malaysian Mental Health Association (MMHA) promotes mental health and wellbeing across Malaysia, including support for behavioural addictions such as problem gambling. They provide referral services, public education, and counselling resources for individuals and families.
Operates during business hours. Referrals to counselling services available nationwide.
UG300's own responsible gambling support is available 24/7 via Live Chat. Our team can activate deposit limits, loss limits, cooling-off periods, and self-exclusion immediately upon request. We handle all responsible gambling requests with complete confidentiality and without judgement.
24/7 Live Chat on Platform. English, Bahasa Melayu, and Chinese supported.
Responsible gambling is not an afterthought at UG300 — it is embedded in how we operate. We do not profit from problem gambling, and we actively take steps to prevent it. Here is a summary of the operational commitments we hold ourselves to across our platform and team:
UG300 is at its best when it is a source of entertainment — not stress. Set your limits, use our tools, and play at a pace that works for you. For players aged 21 and above only.
If you need help right now, please call Talian Kasih at 15999 (available 24/7). You can also contact our team at [email protected] at any time.
By using UG300, you confirm that you are 21 or older and agree to our Terms & Conditions and Privacy Policy.